All products are produced strictly in accordance with production procedures, with quality inspection on assembly lines and strict quality inspection for finished products. Only high-quality goods leave our factories. We have a QA team that tests your ordered products before they are packed and shipped. If you want to know about our Return Policy, please check our Return Policy page.

If we refunded your payment and closed your order, it's likely because we couldn't verify your payment or the products were out of stock. We usually contact you within 5 days, but if we can't reach you, we'll automatically refund you.

Possible reasons:

• PayPal account name and address don't match your shipping address
• Products you ordered are out of stock

You'll receive confirmation emails with tracking numbers after we ship. You can also log in to your Halloweeez account to check order status or contact our customer service.

Cancel Before Payment:
No need to contact us - we ignore unpaid orders.

Cancel After Payment:
Contact customer service immediately.

Change Your Order:
Contact us to put order on hold while you decide.

1. Before Payment:
No action needed - we don't process unpaid orders.

2. After Payment:
Contact us immediately to cancel.

For order changes, contact us to put order on hold. We can usually add items without extra fees.

Yes, we don't store payment information on our website. Payments through Shopify Payments are secure. We don't disclose your information to third parties. See our privacy notice for details.

General Returns:

• Returns must be made within 7 days of receipt
• Products must be in original condition
• Contact customer service before returning

Defective/Damaged Items:
Full refund plus shipping costs if you provide proof of damage.

Sizing Issues:
We offer modification services or refunds for significant size discrepancies.

See our full Return Policy for complete details.

Place orders through our online shop system. Register first to shop. For special requests, you may contact customer service by email, fax, or phone.

1. Check your login details (username is your registered email)
2. Ensure cookies are enabled in your browser
3. Try different computers/browsers
4. Use password recovery if needed
5. If you've never ordered, consider registering a new account

Processing Times:

• Victorian Dresses & Men's Suits: 3-5 days
• Special Occasion, Cosplay & Wedding Dresses: 5-13 days

Total Delivery Time = Processing Time + Shipping Time

Shipping Times:

• Expedited: 3-6 days
• Standard: 5-15 days
• Super Saving: 15-30 days

Exact times depend on carrier and destination.

Standard Shipping:
7-15 day delivery, most economical option.

Expedited Shipping:
5-10 day delivery, about $60 more than standard.

Our Carriers:
EMS, DHL, UPS, FedEx, and TNT. We ship within 24 hours after payment and provide tracking within 48 hours.

Shipping fees are calculated automatically during checkout based on destination.

EMS: Tracking
International Express Mail Service with preferential customs treatment.

UPS: Tracking
World's largest package delivery company with global logistics network.

DHL: Tracking
Global express leader linking 220+ countries with 300,000 employees.

TNT: Tracking
Specializes in worldwide document and freight transfer.

FedEx: Tracking
US-based logistics leader with global air division.

We only ship to P.O. Boxes with detailed street addresses. APO/FPO addresses are not supported.

Large, heavy, or fragile items require express shipping for safe delivery. Standard/economy options are only available for small packages.